- Refund Period
We offer a 30-day refund guarantee.
If the item you receive has quality issues or manufacturing defects, you may contact us to request a return and refund within 30 days of receipt.
We may be unable to process refund requests made after the 30-day period, unless otherwise required by applicable law.
- Quality Issues
The following situations may qualify as quality issues eligible for a refund:
The item has obvious manufacturing defects;
The item develops abnormal quality issues under normal use;
The item arrives with obvious damage;
The item received differs significantly from the item ordered.
If you believe the item has a quality issue, please contact us promptly and provide your order number, along with photos of the issue or other necessary information, so we can review your request.
- Return Requirements
Before requesting a return, please contact our customer service team to obtain return instructions.
We may be unable to promptly process returns that have not been authorized through prior contact.
Returned items should be kept in their original condition as much as possible and include the original packaging and any relevant accessories (if applicable).
For returns due to quality issues, we will provide an appropriate resolution based on the specific circumstances.
- Refund Processing
Once the return has been reviewed and confirmed to meet the refund criteria, we will process the refund using the original payment method.
The time it takes for the refund to appear in your account may vary depending on the processing speed of your bank, credit card company, or other payment service provider.
We have no control over the specific processing times of third-party financial institutions.
- Non-Quality Issues
Except in cases of quality issues, manufacturing defects, or where required by applicable law, products sold on this website are generally not eligible for return or refund.
If you encounter any issues after receiving your item, please contact us as soon as possible, and we will assist you based on the specific situation.
- Contact Us
To request a refund or return, please contact us via the following methods:
Email:
support@zyphura.shop
andres@zyphura.shop
Phone: (442) 369-4411
Address:
240 GRANDE AVE
DAVIS, CA 95616