- What products do you sell?
Zyphura INC primarily offers men’s clothing and related products, dedicated to providing US consumers with comfortable, practical, and modern menswear.
- Where do you ship to?
We currently offer shipping only within the United States; we do not ship to countries or regions outside the US.
- Which shipping carriers do you use?
Depending on the order location, package weight, and actual shipping conditions, we may use carriers such as USPS, UPS, or FedEx.
- How long does it take to process an order?
Orders typically take 1–3 business days to process. Once an order has shipped, we will provide tracking information where applicable.
- How long does delivery take?
Standard shipping within the US is estimated to take 3–7 business days.
Actual delivery times may be affected by factors such as weather, holidays, peak shipping periods, and carrier operations; therefore, delivery times are estimates and not guaranteed delivery dates.
- Where can I track my order?
Once your order ships, we will email you tracking information (where applicable). You can use the tracking number to check the latest status of your package.
- Can items be returned or refunded?
Our products are sold on a final-sale basis. Generally, we do not accept returns or refunds unless the item has quality issues, manufacturing defects, or as otherwise required by applicable law.
If you receive an item with quality issues, you may contact us within 30 days of receipt to request a refund or return.
- How do I request a refund for quality issues?
Please contact us within 30 days of receiving the item and provide your order number, along with photos or other necessary information demonstrating the issue.
Once we review and confirm the issue, we will provide a solution for the return and refund based on the specific circumstances.
- How long does it take to receive a refund?
Once a return request is approved, we will process the refund using the original payment method.
The actual time it takes for the funds to appear in your account depends on the processing speed of your bank, credit card company, or other payment service provider.
- Is payment secure?
Yes. All online transactions are processed through secure, PCI-DSS compliant third-party payment gateways.
We do not store full credit card numbers or CVV security codes on our own servers.
11. Will my personal information be sold?
No. We do not sell your personal information.
To fulfill orders and provide related services, we may share relevant information with payment, logistics, and other necessary service providers, but only to the extent required.
- Can I modify or cancel my order?
If your order has not yet entered the processing or shipping stage, you may contact us to inquire about cancellation or modification.
Once an order has entered the processing or shipping stage, it may no longer be possible to cancel or modify it.
- What should I do if the item I receive is damaged or does not match the order?
Please contact us as soon as possible and provide your order number along with photos of the item. We will verify the situation and provide a solution in accordance with applicable policies.
- How can I contact customer service?
You can contact Zyphura INC via the following methods:
Email:
support@zyphura.shop
andres@zyphura.shop
Phone:
(442) 369-4411
Address:
240 GRANDE AVE
DAVIS, CA 95616